etiquette

Mary Mitchell, a.k.a. Ms. Demeanor, offers expert advice on everything from table manners to business etiquette. Included are tips for dealing with every kind of social occasion including weddings, funerals, and anniversaries. Also featured is a one-of-a-kind guide to electronic etiquette--from voice mail and call waiting to beepers and e-mail. Her witty and down-to-earth advice is perfect for smoothing manners and improving communication skills, at home or on the job. 

From the Back Cover 
Polishing up your table manners and other common courtesies doesn't have to make you feel like a buffoon! You're no idiot, of course. Your ingenious ideas have made you your boss's best friend, you never forget your sister's birthday, and you even have time to travel abroad. But when it comes to choosing a place for that all-important business lunch, determining what to call your sister's live-in boyfriend, and figuring out how not to offend natives of another country, you feel like a kid again learning how to tie your shoelaces. Don't trip over your feet! The Complete Idiot's Guide to Etiquette offers expert advice on everything from table manners to business etiquette. Feel confident about eating with your boss, attending weddings and anniversaries, and leaving messages on answering machines. Discover quick and easy ways to...Handle every dining situation - banquets, buffets, formal dinners, and business meals...Give appropriate gifts inside and outside the workplace...Teach your children manners...Deal with the disabled and people from other cultures sensibly...Graciously give and receive compliments and criticism...Use voice mail, call waiting, and the fax courteously. 

About the Author 
Mary Mitchell, the author of Dear Ms. Demeanor, is the founder of Uncommon Courtesies, a consulting company that helps corporations and individuals hone their personal interaction skills. Her column is syndicated by King Features.....Read More

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POWER ETIQUETTE What You Don't Know Can Kill Your Career Can table manners make or break a mega-merger? Can a faxing faux-pas derail a promising business relation-ship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety -- they're a crucial business skill. In fact, good manners are good business. This no-nonsense "manners reference" refreshes readers on everyday etiquette and makes sure they're on their best behavior. It provides quick guidance on such pertinent and timely topics as: * telephone, e-mail, and Internet etiquette * table manners *grooming and business dress * written communications * gift giving * resumes and interviews * making introductions * public speaking * networking, and more. DANA MAY CASPERSON (Santa Rosa, CA) is president of Professional Resource Institute, an image and etiquette consulting firm with clients including Pacific Bell and Ritz-Carlton hotels. She frequently addresses associations, corporations, and museums on etiquette and protocol. 
 
 

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