Last Updated:
May 21, 2012
Click here to submit your article
Convert Your Worst Customers Into Your Best Ones With Outstanding Customer Service
Often times in sales, you inherit an exceptionally challenging customer that's had a bad experience with your company, and therefore refuses to do any new business with you. Usually, 20% of your customers will generate 80% of your revenue, so your natural tendency is to focus your time and energy on your best customers; to keep them, nourish them, and encourage them to keep buying more from you. That's great. read more
0 Views : 4
Nurse Telephone Triage Helps Patients And Doctors
Most call centers have the ability to help your patients make and reschedule their appointments, and they are able to route calls to the right department. They will also be able to ensure that you get messages in a timely manner. However, when you have a medical practice, that isn’t always good enough. While they are certainly important factors, you should consider hiring an answering service that is able to offer nurse telephone triage as well. Companies that offer this will have staff who can field questions from your patients regarding medical matters, and they will be able to help with any emergency that arises to ensure that the patient receives timely treatment. It’s important to be sure that the service you choose offers nurse telephone triage and that the nurses working for the company have the experience and knowledge needed to handle your patients. A nurse who has experience will be able to talk with the caller and get the correct information. When many people call the doctor’s office with what they believe could be an emergency, they are scared. This can make it difficult to get the info needed to make a decision on their treatment. The nurse read more
0 Views : 18
Prioritize your customers to prioritizing your profit
Confronted by a crush of holiday customers, shops are taking a more well informed strategy for customer care. As first-time patrons fill their aisles, many shops are understanding of customer service complaints. Usually, the line of thinking have been that if you are conscious of holiday shoppers' needs and problems, they will repay you with customer loyalty throughout the new year. read more
0 Views : 10
